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Barriers to Change: Silos
The shiny object that I see a lot of activity around these days is engaging or having a conversation with your customers. Now don’t get me wrong, that’s an important part of the change to a social...
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Life and Opportunities
Spreading my wings It’s never easy making change in our own lives, even when we’ve been told that we’ve been a change agent for so many others. This is also not the first time I’ve written a blog post...
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Looking Ahead: Today’s Disruptions, Tomorrow’s Enterprise
Today if you ask me what the most disruptive and impactful technology “pillars” are I’d answer much like you’d expect; cloud, mobile, social and big data. In fact I was on a panel at the CRM Evolution...
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Business Model Disruption and Dealing with Change
A couple of recent events and some commentary around them got me thinking about the current state of business, the pressure to change and how companies respond to the need to change. Change impacts...
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A choice made…
Bridges never burn Well here I am, once again writing a life changing moment in an post to so many people that I know out there. I’ve done this type of post before but I’m not sure I’ve done it with...
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Componentizing Software
There’s a lot of pressure for change in the world of enterprise software, and many would argue that it’s much needed change. The growing availability of everything “as-a-service” is changing the way...
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Dealing With The Real Problem In Social Business Adoption – The People!
Social Business Adoption Dependent On Employee Adoption Social business is more than a technology decision. Many eager early adopters face challenges in adoption past the initial core team. As we...
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Twitter is Broken?
Awhile back some folks from the SAP community decided it was a good idea to have a conversation around the topic of Twitter, and whether it was “broke”. Now due to a slight snafu with time zones and...
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Monday’s Musings: Understand The Four Personas Of Disruptive Tech Adoption
Pace of Innovation Exceeds Ability To Consume Rapid innovation, flexible deployment options, and easy consumption models create favorable conditions for the proliferation of disruptive technology. In...
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Passion is No Ordinary Word
[This is a bit of an insider post. New blog readers, please bear with me.] Here’s a question: When did you first fall in love with Luis Suarez? For me, it was sometime in 2006 or 2007. I first...
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Marketing in 2014 – Part One
The entire business world is dealing with a lot of change, and it’s being felt across all organizations and departments. The Internet and the four technology pillars (social, mobile, cloud and big...
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Marketing in 2014 – Part Two
In Part One of this series I listed 6 issues that are causing disruption and change in marketing. In this post let’s focus on inbound marketing and the shift to a more content marketing focus and away...
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Is Collaboration Part of Your Customer Experience Strategy?
The conversation about customer experience as a business strategy continues to get lot’s of attention as companies struggle to figure out how to do business in a changing, consumer driven marketplace....
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Smarter Innovation: Road Map to the Future
Last spring, we were approached by the Academic Director of Columbia University’s Graduate Information and Strategy program, Katrina Pugh. She had received word about the innovative way our Change...
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Change Agents Go to Washington!
Drowning in paperwork? Demoralized by endless meetings where you sit and sit and sit, and have no voice? Tired of performance management reviews that have little to do with your potential or passion?...
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New Year Thoughts
We are now through almost 15 years of the century and for all of that time I have been analyzing the CRM industry as it has evolved. This year, rather than simply reviewing some of the progress we...
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Managing Change: The Sailboat Tack Principle
Change is hard in business. A few things routinely get messed up: Pulling the trigger. Think: “wait, are we still discussing this change or did we just decide to do it.” I can’t tell you the...
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Endings and Beginnings
Almost ten years ago I did a slight career course change and moved from senior roles inside software companies to software market analyst. In that nearly ten years with analyst firm IDC, leading what...
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Kellblog’s 2017 Predictions
New Year’s means three things in my world: (1) time to thank our customers and team at Host Analytics for another great year, (2) time to finish up all the 2017 planning items and approvals that we...
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Digital Trends 2018
Gaining and keeping competitive advantage for businesses has never been more challenging. At the same time, though, there have never been more opportunities to build and scale a company with global...
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